Terms & Conditions

1. About Us

“The Herbie Box” (“we”) provide, subscription boxes, herbs, essential oils and related products through our website.

If you have any questions, you can contact us at:

• Email: contact@herbiebox.co.uk

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you:

• Are at least 18 years old
• Agree to these Terms & Conditions
• Have the legal capacity to enter into a binding agreement

If you do not agree with these terms, please do not use our website or purchase our products.

3. Products & Availability

We strive to ensure all product descriptions, images, and prices are accurate. However:

• Product availability may vary
• Colours or images shown may differ slightly due to device settings

We reserve the right to modify or discontinue products at any time.

4. Pricing & Payment

All prices on our website:

• Are shown in GBP (£)
• Include VAT unless otherwise stated
• May change at any time

We accept payment through secure third-party providers such as Stripe. Payment must be successfully authorised before your order is processed.

5. Orders & Contract Formation

When you place an order, you will receive an email confirming we have received it. Your order is not accepted until we send a Dispatch Confirmation Email, at which point a contract is formed between you and The Herbie Box.

We reserve the right to refuse or cancel orders if:

• Products are unavailable
• Payment is not authorised
• Fraud or misuse is suspected

6. Subscriptions (If Applicable)

If you subscribe to recurring deliveries:

• Payments will be taken automatically based on your chosen interval
• You may cancel or pause via your account dashboard
• Cancellations must be made before the renewal date to avoid being charged

Subscription terms will always be made clear before checkout.

7. Delivery

We aim to deliver orders on time, but delivery dates are estimates.

We are not responsible for delays caused by:

• Courier issues
• Weather conditions
• Incorrect delivery information entered by the customer

Once delivered to your provided address, the order is considered fulfilled.

8. Product Safety & Allergens

We are not liable for reactions caused by undisclosed allergies unless legally required.

9. Returns, Refunds & Cancellations

Due to the perishable nature of our products, we typically cannot accept returns.

However, you may be eligible for a refund or replacement if:

• Items arrive damaged
• Items are missing
• There is a quality issue

Contact us within 48 hours of delivery with photos of the issue.

Non-perishable merchandise may be returned within 14 days, provided it is unused and in original packaging.

11. Acceptable Use Policy

You agree not to:

• Misuse the website
• Attempt to hack, disrupt, or damage our systems
• Copy, distribute, or exploit any website content without permission
• Use the website for unlawful purposes

12. Intellectual Property

All content on our website including text, images, logos, recipes, and branding is the property of The Herbie Box and protected by copyright laws. You may not use, copy, or reproduce our materials without written permission.

13. Limitation of Liability

We are not liable for:

• Losses caused by misuse of products
• Indirect, incidental, or consequential damages
• Issues caused by third-party service providers (e.g., couriers, Stripe, Subbly)

Our total liability is limited to the amount you paid for the product or service in question.

14. Privacy & Data Protection

We collect and process personal data in accordance with our Privacy Policy. By using our website, you consent to our data practices as described in that document.

15. Changes to Terms

We may update these Terms & Conditions at any time. Revised terms will be posted on this page with an updated date. Continued use of the website indicates acceptance of the updated terms.

16. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.