Shipping Policy & Prices

1. General Information

All orders are processed and dispatched from the UK. Shipping times and prices vary depending on destination and weight. All prices are listed in UK Pounds (£).

Subscriptions include free UK shipping (see below). One off boxes and special items (e.g., Advent Calendars) follow the shipping rates displayed at checkout.

2. Processing Times

• Orders are typically processed within 1–3 business days before dispatch.
• Subscription boxes ship on a set monthly schedule (you can add your exact billing/shipping schedule here if needed).

3. Shipping Methods & Estimated Delivery Times

• We use tracked services for all shipments to ensure reliable delivery.
• Times are estimates and may vary due to customs or carrier delays.

United Kingdom & Northern Ireland

Preferred carrier will be Royal Mail Tracked

4. Customs, Duties & Import Taxes

International customers may be required to pay customs duties or import taxes when their order arrives in their country. These costs are the responsibility of the customer.

5. Address Accuracy

Please ensure your shipping address is correct at checkout. We are unable to replace or refund boxes sent to incorrectly provided addresses.

6. Tracking Information

A tracking number will be emailed to you once your order is dispatched. You can monitor your parcel's progress via the carrier's website.

7. Lost or Delayed Parcels

If your parcel hasn't arrived within the estimated timeframes above, please allow up to:

• 8 Working days for UK orders
• 25 working days for international orders

Before contacting us for support. We'll work with the carrier to resolve the issue.

8. Returns & Refunds

• Shipping fees are non-refundable.
• Subscription boxes are generally non-returnable, but if your box arrives damaged, please contact us within 2 days of delivery with photos and your order number.